820-605 EXAM DUMPS COLLECTION & TEST 820-605 CRAM REVIEW

820-605 Exam Dumps Collection & Test 820-605 Cram Review

820-605 Exam Dumps Collection & Test 820-605 Cram Review

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Cisco Customer Success Manager Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which activity should happen after successful customer value realization?

  • A. Fully engage in a feature planning session for the future.
  • B. Publish a case study that presents the customer success story.
  • C. Review usage, potential roadblocks, and bottlenecks to product engagement.
  • D. Identify lessons learned and see how the engagement time can be shortened.

Answer: D


NEW QUESTION # 58
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

  • A. Re-enforce the time to value of the solution
  • B. Give the customer a discount on a future purchase
  • C. Suggest that the customer replace their existing staff
  • D. Provide the customer with a chargeable deployment service

Answer: A


NEW QUESTION # 59
What are two customer advantages of purchasing subscription licenses? (Choose two.)

  • A. It creates high aftermarket resale value.
  • B. It enables software providers to control customer consumption.
  • C. Software maintenance is offered through a separate contract.
  • D. The customer can discontinue the subscription if value is not realized.
  • E. It provides the customer with a pay per use model.

Answer: D,E

Explanation:
Two customer advantages of purchasing subscription licenses are the flexibility to discontinue the subscription if the value is not realized (Option B), which minimizes the financial risk for the customer, and the pay per use model (Option C), which allows customers to pay only for what they use, providing cost efficiency and scalability. References: Subscription licensing models are designed to offer flexibility and cost-effectiveness, allowing customers to adjust their usage and costs according to their needs and the value they perceive from the software.


NEW QUESTION # 60
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company's success? (Choose two.)

  • A. credibility
  • B. risk management
  • C. sustainability
  • D. employee satisfaction
  • E. cost efficiency

Answer: D,E


NEW QUESTION # 61
What is the best reason for documenting your customer's success?

  • A. To establish KPI's that measure the success of your company's business
  • B. To provide awareness of the value achieved by the customer's purchased solution
  • C. To provide expansion opportunities for your sales team
  • D. To document roles and responsibilities for your project management

Answer: A


NEW QUESTION # 62
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